Shipping & Refund Policy
Shipping Policy:
At Psychedelic Treats EU, we strive to ensure that your orders are processed and delivered as quickly and safely as possible. Please review our shipping policies below.
1. Processing Time:
• Orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed the following business day.
2. Shipping Methods:
• We offer two shipping options:
• Standard Shipping: €30, with a delivery time of 3-5 business days.
• Express Shipping: €60, with a delivery time of 1-2 business days.
• Delivery times may vary depending on your location and the shipping method chosen.
3. Shipping Rates:
• Standard Shipping: €30
• Express Shipping: €60
• Shipping fees are calculated at checkout based on the shipping method you select.
4. International Shipping:
• We proudly ship to various countries within the EU. If you are outside of our shipping zones, please contact us for possible shipping arrangements.
5. Shipping Confirmation:
• Once your order is shipped, you will receive a shipping confirmation email with a tracking number, allowing you to track your order’s progress.
6. Customs and Import Taxes:
• Customers are responsible for any customs duties or import taxes that may apply to international orders. Please check with your local customs office for more details.
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Refund Policy:
At Psychedelic Treats EU, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our refund and return policy below:
1. Returns:
• We accept returns for damaged or incorrect items only. If the item you receive is damaged or differs from what you ordered, please contact us within 7 days of receiving your order to initiate a return.
• To return an item, please email us at [Psychedelictreatseu@protonmail.com] with your order number and a description of the issue. Our customer service team will guide you through the return process.
• Items must be unused and in their original packaging to qualify for a return.
2. Refunds:
• We offer a 100% refund on the purchase price of the product, excluding the shipping fee.
• Once your return is received and inspected, we will notify you and process your refund. Refunds will be issued to the original payment method.
• Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
3. Non-Returnable Items:
• Due to the nature of our products, we cannot accept returns on items that have been opened or used.
4. Exchanges:
• We do not offer exchanges at this time. If you would like a different product, please initiate a return and place a new order.
5. Order Cancellation:
• If you wish to cancel your order, please contact us within 24 hours of placing the order. After this period, your order may have already been processed or shipped, and cancellation may no longer be possible.
6. Reshipping:
• If your package does not arrive, which is an extremely rare occurrence, we will reship your order at no additional cost to you. Please contact us within 14 days of the expected delivery date if you have not received your package.
⸻
Contact Us:
For any questions regarding shipping, returns, or refunds, please don’t hesitate to reach out to our customer support team at [Psychedelictreatseu@protonmail.com].
At Psychedelic Treats EU, we strive to ensure that your orders are processed and delivered as quickly and safely as possible. Please review our shipping policies below.
1. Processing Time:
• Orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed the following business day.
2. Shipping Methods:
• We offer two shipping options:
• Standard Shipping: €30, with a delivery time of 3-5 business days.
• Express Shipping: €60, with a delivery time of 1-2 business days.
• Delivery times may vary depending on your location and the shipping method chosen.
3. Shipping Rates:
• Standard Shipping: €30
• Express Shipping: €60
• Shipping fees are calculated at checkout based on the shipping method you select.
4. International Shipping:
• We proudly ship to various countries within the EU. If you are outside of our shipping zones, please contact us for possible shipping arrangements.
5. Shipping Confirmation:
• Once your order is shipped, you will receive a shipping confirmation email with a tracking number, allowing you to track your order’s progress.
6. Customs and Import Taxes:
• Customers are responsible for any customs duties or import taxes that may apply to international orders. Please check with your local customs office for more details.
⸻
Refund Policy:
At Psychedelic Treats EU, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our refund and return policy below:
1. Returns:
• We accept returns for damaged or incorrect items only. If the item you receive is damaged or differs from what you ordered, please contact us within 7 days of receiving your order to initiate a return.
• To return an item, please email us at [Psychedelictreatseu@protonmail.com] with your order number and a description of the issue. Our customer service team will guide you through the return process.
• Items must be unused and in their original packaging to qualify for a return.
2. Refunds:
• We offer a 100% refund on the purchase price of the product, excluding the shipping fee.
• Once your return is received and inspected, we will notify you and process your refund. Refunds will be issued to the original payment method.
• Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
3. Non-Returnable Items:
• Due to the nature of our products, we cannot accept returns on items that have been opened or used.
4. Exchanges:
• We do not offer exchanges at this time. If you would like a different product, please initiate a return and place a new order.
5. Order Cancellation:
• If you wish to cancel your order, please contact us within 24 hours of placing the order. After this period, your order may have already been processed or shipped, and cancellation may no longer be possible.
6. Reshipping:
• If your package does not arrive, which is an extremely rare occurrence, we will reship your order at no additional cost to you. Please contact us within 14 days of the expected delivery date if you have not received your package.
⸻
Contact Us:
For any questions regarding shipping, returns, or refunds, please don’t hesitate to reach out to our customer support team at [Psychedelictreatseu@protonmail.com].